EXCELLENT CUSTOMER SERVICE – ROBERT PUMPHREY

EXCELLENT CUSTOMER SERVICE – ROBERT PUMPHREY

December 23, 2019

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Retirement Service Agent, Robert Pumphrey describes how he personally provides excellent customer service. Robert shares his motivation to help people, what makes FBMC great versus good, and how FBMC  stands out.