EXCELLENT CUSTOMER SERVICE – RICHARD TOPOL

June 27, 2019

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Customer Service Agent Richard Topol describes how he personally provides callers with excellent customer service through really listening and relating to customer needs. Topol shares his motivation to help people, what makes FBMC great versus good, and how FBMC customer service stands out through shared values.

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HERO OF FBMC – RACHEL WILLIAMS

HERO OF FBMC – RACHEL WILLIAMS

FBMC Benefits Management, Inc. is dedicated to continuously improve client satisfaction in the delivery of its services. To support FBMC’s initiative, FBMC Sr. Graphic Designer, Rachel Williams describes how she personally provides excellent customer service. Rachel shares her motivation to help people, what makes FBMC great versus good, and how FBMC stands out.

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