EXCELLENT CUSTOMER SERVICE – RICHARD TOPOL

EXCELLENT CUSTOMER SERVICE – RICHARD TOPOL

June 27, 2019

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Customer Service Agent Richard Topol describes how he personally provides callers with excellent customer service through really listening and relating to customer needs. Topol shares his motivation to help people, what makes FBMC great versus good, and how FBMC customer service stands out through shared values.