EXCELLENT CUSTOMER SERVICE – PATRICE ALFRED

EXCELLENT CUSTOMER SERVICE – PATRICE ALFRED

July 19, 2019

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Customer Service Agent Patrice Alfred describes how she personally provides callers with excellent customer service. Alfred shares her motivation to help people, what makes FBMC great versus good, and how FBMC customer service stands out through shared values.