Customer Service Articles

HERO OF FBMC – RACHEL WILLIAMS

FBMC Benefits Management, Inc. is dedicated to continuously improve client satisfaction in the delivery of its services. To support FBMC’s initiative, FBMC Sr. Graphic Designer, Rachel Williams describes how she personally provides excellent customer service. Rachel shares her motivation to help people, what makes FBMC great versus good, and how FBMC stands out.

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HERO OF FBMC – RAY GRIFFIN

FBMC Benefits Management, Inc. is dedicated to continuously improve client satisfaction in the delivery of its services. To support FBMC’s initiative, FBMC Account Manager II, Ray Griffin describes how he personally provides excellent customer service. Ray shares his...
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CLIENT SATISFACTION IS ON THE RISE

Client Satisfaction is on the Rise at FBMC Benefits Management, Inc. Tallahassee, Fla. – February 2020 – FBMC Benefits Management, Inc. is on the journey to performance excellence. FBMC aimed for a high Net Promoter Score to measure customer...
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EXCELLENT CUSTOMER SERVICE – ROBERT PUMPHREY

FBMC Benefits Management, Inc. began a company initiative to attain 90 percent client satisfaction in the delivery of its services. To support FBMC’s 90 in ’19 initiative, FBMC Retirement Service Agent, Robert Pumphrey describes how he personally provides excellent...
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